FAQ
❓ FAQ - Frequently Asked Questions
Welcome to our FAQ section. Here you'll find answers to the most frequently asked questions about our products, orders, shipping, payments, and returns.
🛍️ Orders
Q: How do I place an order?
Simply select the product(s) you want, add them to your cart, and follow the checkout process.
Q: Can I modify or cancel my order after placing it?
If your order hasn’t been shipped yet, please contact us via email as soon as possible. After that, we won’t be able to make any changes.
Q: What should I do if I entered the wrong shipping address?
Please contact us immediately. If the order hasn't been shipped yet, we can update the address. If it has already shipped, the package will be returned to the sender.
💳 Payment
Q: What payment methods do you accept?
We accept credit cards (Visa, MasterCard, etc.), PayPal, and occasionally other payment methods depending on your country.
Q: Is the payment secure?
Yes, all transactions are protected by SSL encryption technology to ensure your payment information is secure.
🚚 Shipping
Q: What are the delivery times?
Delivery usually takes between 5 to 10 business days, depending on your location and product availability.
Q: Do you offer international shipping?
Yes, we ship to many countries. Shipping costs and delivery times vary by destination.
Q: How can I track my order?
Once your order is shipped, you will receive an email with a tracking number to follow your package in real time.
🔄 Returns & Refunds
Q: Can I return a product?
Yes, you have 14 days from receipt to return an item if it doesn't suit you, provided it is new, unworn, and in its original packaging.
Q: How do I return an item?
Contact our customer service to get the return address and instructions.
Q: When will I be refunded?
Once the returned item is received and inspected, we will process your refund within 5 to 7 business days.
🧾 Products
Q: Are the products true to the photos?
We do our best to represent our products as accurately as possible. However, slight color differences may appear depending on your screen.
Q: How do I know my size?
A size guide is available on each product page. Feel free to contact us if you're unsure.
📩 Customer Service
Q: How can I contact you?
You can reach us through our contact form or by email at customerservice@volixar.com.
Q: How long does it take to get a response?
Our customer service team will respond within 24 to 48 business hours.